Terms of use

1. What Mandava is

Mandava helps the elected representatives of the CSE (comité social et économique) of companies in France: preparing and holding meetings, defending an employee, following the texts of the industry, keeping the CSE's accounts.

Mandava is published by Mavoix Digital (see the legal notice).

2. Who can enter

Mandava is reserved for the members of the CSE and the people who sit on it in that capacity: full members, alternates, union representatives, union delegates, local representatives. The company's management has no account in Mandava: it sees only what the CSE publishes for all employees, the e-mails the CSE sends it and, if invited, the remote meeting.

The elected representative who creates their CSE's space becomes its administrator: they add their colleagues and remove those who leave the CSE. Each person enters with their own e-mail address and a code received by e-mail; an account is not to be lent.

3. What Mandava does, and what it does not do

• Mandava gives general legal information, citing the articles it relies on. It does not replace the advice of a lawyer, a union defender or your union.
• Vérity, Mandava's drafting service, proposes drafts: minutes, reports, summaries of texts. The CSE secretary reads, corrects and validates them; what they validate commits the CSE, not Mandava.
• The employee line, if the CSE has chosen it, is handled by an automated voice assistant, not by a person. It gives general information about the rule by phone, never advice on the caller's situation; for their specific case, it refers them to the CSE's elected representatives, and may point to other help (labour inspectorate, point-justice, union defender, lawyer). It is neither a legal consultation nor an opinion on a personal situation. In an emergency, it reminds callers of the numbers 15, 17 and 112.
• Mandava decides nothing in place of the elected representatives.
• Only the texts published by the French State on Légifrance are authoritative.

4. The elected representatives' commitments

• Use Mandava for the CSE's duties, and only for them.
• Respect the discretion that the law imposes on elected representatives regarding the confidential information they receive.
• Tell participants that a meeting is being recorded, and not record confidential passages.
• Add to the CSE's space only people who belong there, and remove those who leave it.
• Keep the sign-in codes received by e-mail to themselves.

5. The publisher's commitments

• Keep each CSE's data separate from that of the others, stored in the European Union, and never show it to the company's management.
• Not read a CSE's data, except at its request to help it.
• Process the data as described on the page your data in Mandava.
• Do its best to keep Mandava available at all times. Interruptions remain possible, for maintenance or in the event of a failure; the publisher cannot guarantee that there will never be any.

5a. The CSE's data

The CSE is responsible for the data it puts in Mandava; Mavoix Digital processes it on the CSE's behalf, under the personal data processing agreement annexed to these terms, which forms part of them and prevails over them in case of contradiction about the data. The CSE remains the owner of its data.

6. Licence and payment

• A discovery month. When the CSE's space is created, Mandava can be used for one month without a licence and without a bank card. Spaces opened before licences were introduced received a full month from that introduction.
• Then, read-only. Without a current licence, the CSE's space becomes read-only: the elected representatives can read everything, but can no longer add or change anything, and the Vérity, meeting listening and remote meeting services are stopped. The employees' question box keeps receiving their questions.
• No data is erased for lack of a licence for twelve months. After twelve months without a licence, the publisher notifies the secretary, the treasurer and the administrator by e-mail, at least two months in advance, then sets the last day of service: article 7 then applies. The CSE can always download all its data, in a single file, from the "La licence" screen.
• One licence per CSE, at the price set according to the company's number of employees (page Tarifs, in French), all elected representatives included. It is taken by the month, by the year or for the four-year mandate paid in advance.
• Payment is made by card or by bank transfer. The CSE requests the licence from Mandava and chooses how to pay. By card, payment is processed by Stripe: the licence is activated as soon as payment is received and the invoice is sent straight away by e-mail. By bank transfer, the publisher sends the invoice and payment details by e-mail, and activates the licence once payment is received. Prices are shown excluding VAT; VAT at 20% is added. Mavoix Digital never sees or stores card numbers.
• The invoice is made out in the name of the CSE, which pays it from its own budget; it is never addressed to the company's management.
• No automatic renewal. At the end of the licence, nothing is charged or invoiced without a new request from the CSE. The secretary and the treasurer receive an e-mail reminder before the end.
• The employee line is an option, added to the licence, at the price set according to the number of employees (page Tarifs, in French). It includes a number of call minutes per month: once these minutes are used, the line no longer takes the CSE's calls until the following month, unless the CSE adds minutes for the current month (top-up, at the price shown on the Tarifs page); added minutes are not carried over to the following month. It also stops when the licence is no longer current. The CSE can change its code at any time; the old one stops working at once.
• Prices are shown excluding tax; the invoice adds VAT at the applicable rate. A CSE that does not recover VAT pays the price including all taxes.

7. Closing the CSE's space

The CSE may ask at any time for its space to be closed, by writing to [email protected].

At the CSE's request, or on the last day of service set by the publisher (article 6), the publisher announces that last day in the application. From the next day, the space becomes read-only: for thirty days, the CSE's secretary or administrator can download all of the CSE's data, with the list of its files. Thirty days after that last day, the whole space is erased, files included, except licence invoices, kept for ten years as the law requires (French Commercial Code, Article L123-22). The hosting provider's backups disappear no later than ninety days after the last day of service. A mere late payment never erases anything: the space then stays read-only.

The publisher may suspend an account used in breach of these terms, after notifying the CSE's administrator, except in an emergency for the security of the other users.

8. Changes and governing law

If these terms change, the CSEs' administrators, secretary and treasurer are informed by e-mail at least thirty days in advance. A change in the price, the duration or the content of a licence already paid for applies only to the next licence. If the CSE refuses another change, it may end its licence before the change takes effect; the part paid in advance for the remaining period is then refunded.

These terms are governed by French law. In the event of a disagreement, an amicable solution is sought first; failing that, the competent French courts will hear the case.

Terms in force since 15 October 2026, updated on 25 October 2026.